return policy

Rose Armelle Atelier — Return & Exchange Policy

At Rose Armelle Atelier, every piece of jewellery is crafted with precision and care. To maintain quality standards and ensure a fair process for all customers, we kindly ask you to review our return and exchange guidelines below.

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1. Parcel Opening Video (Mandatory)

To be eligible for a replacement, customers must record a clear, uninterrupted parcel-opening video at the time of delivery.

• Claims must be submitted within 48 hours of receiving the order.

• The video must clearly show:

  • The sealed package

  • The opening process

  • The condition of the jewellery and inner packaging

Claims submitted without a valid opening video will not be eligible for review.

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2. Non-Returnable & Non-Refundable Items

Due to hygiene, safety, and product integrity considerations, we do not accept returns or refunds for:

• Change of mind

• Personal preference or dissatisfaction with design

• Incorrect orders placed by the customer

All purchases are final unless the item is received damaged or defective.

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3. Quality Assurance & Damaged Items

Each jewellery piece undergoes a strict 3-level quality inspection before dispatch to ensure flawless presentation and durability.

If your jewellery arrives damaged or broken, you are eligible for a free replacement.

To process a replacement:

• Submit your claim within 48 hours of delivery

• Include the parcel-opening video clearly showing the damage

Once verified, a replacement will be shipped at no additional cost.

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Customer Support

For all return or exchange-related inquiries, please contact us:

📞 Phone: +1 416 456 5500
📧 Email: info@rosearmelleatelier.com

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✨ We are committed to fairness, transparency, and delivering jewellery you’ll cherish.